Automated digital-first channels are the new benchmark for a consumer’s optimized claims journey. To meet the demand for digital convenience and solve critical operational challenges, providers are investing in Artificial Intelligence (AI) at speed and scale. AI has now moved beyond its status as an initial trend and has quickly become the driver of innovation across insurance claims architecture. In fact, McKinsey & Company1 predicts that by 2030, more than half of the current claims activities will be replaced by AI-enabled automation.

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