INSURANCE

Qapter® brings Artificial Intelligence (AI) to life for the insurance industry from policy inception to claim

Repairable Case

Total Loss Case

FNOL & TRIAGE

Make better triage decisions and accelerate claims resolution with Intelligent Triage

Qapter Intelligent Triage uses artificial intelligence to detect probable total losses right at FNOL using just photos and vehicle data

Image-driven process reduces time spent reporting damage over the phone
Suggests appropriate next stage – probable total loss, repairable, or inspection required – with a confidence score
Determines if vehicle can safely be driven or needs a tow truck
Reduces total loss vehicles sent to the body shop for repair
Images checked for inconsistencies suggesting potential fraud
AI that constantly learns from new claims data

Claims Resolution

Resource Efficiency

Customer Satisfaction

Create an automated line-by-line body repair estimate for faster review and approval within minutes of a reported claim.

Fully automated the photo-to-estimate process for both consumer and professional user journeys
Enables auto-approval based on pre-defined rules, with the ability to redirect cases for manual review
Damage localization in photos allows users to “see what the AI sees”
Full integration with Qapter allows loss adjusters to quickly refine the AI estimate before approval

In Repair Decisions

Productivity Gain in Estimating

of Claims Auto-Authorised

GUIDED IMAGE CAPTURE

Guided Image Capture for a professional within Qapter Intelligent Mobile Estimating

GUIDED IMAGE CAPTURE

Alternatively, the vehicle owner receives a text message to initiate Guided Image Capture

AI ESTIMATE

Estimate created within seconds by artificial intelligence

FINAL ESTIMATE

Estimate sent remotely for desktop approval in real-time

INVITATION

Vehicle owners are invited via txt message take photos of the vehicle at the FNOL, policy inception or end-of-lease

VEHICLE IDENTIFICATION

VIN is captured via OCR to identify the vehicle. Alternatively, the user can select vehicle make and model.

SELECT AREA

Users are guided to select damage areas and take full view and close-up photos to ensure no damage is missed.

IMAGE CAPTURE

Patented technology overlays a vehicle mask to assist users in taking the best photos.

REPORT

After review, the vehicle owner submits the report and is invited to rate the service.

Maximize accuracy in damage detection by guiding users to take the best photos right at FNOL.

Guided Image Capture

Simple and intuitive process via text message invitation
VIN lookup via OCR (Optical Character Recognition) saves time and reduces manual errors
Guided steps helps users to capture the right number of images
Patent pending technology generates a ‘vehicle mask’ of the exact vehicle (based on VIN) or body shape
Cloud API-based solution with configurable use journeys to reduce rollout times