INSURANCE

Qapter® brings Artificial Intelligence (AI) to life for the insurance industry from policy inception to claim

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Repairable Case

Intelligent Triage Dashboard - Repairable Case

Total Loss Case

Intelligent Triage Dashboard - Total Loss Case

Solution Brief

FNOL & TRIAGE

Make better triage decisions and accelerate claims resolution with Intelligent Triage

Intelligent Triage

Qapter Intelligent Triage uses artificial intelligence to detect probable total losses right at FNOL using just photos and vehicle data

  • Image-driven process reduces time spent reporting damage over the phone
  • Suggests appropriate next stage – probable total loss, repairable, or inspection required – with a confidence score
  • Determines if vehicle can safely be driven or needs a tow truck
  • Reduces total loss vehicles sent to the body shop for repair
  • Images checked for inconsistencies suggesting potential fraud
  • AI that constantly learns from new claims data

INTELLIGENT ESTIMATING

Create an automated line-by-line body repair estimate for faster review and approval within minutes of a reported claim.

  • Fully automated the photo-to-estimate process for both consumer and professional user journeys
  • Enables auto-approval based on pre-defined rules, with the ability to redirect cases for manual review
  • Damage localization in photos allows users to “see what the AI sees”
  • Full integration with Qapter allows loss adjusters to quickly refine the AI estimate before approval

GUIDED IMAGE CAPTURE

Guided Image Capture for a professional within Qapter Intelligent Mobile Estimating

GUIDED IMAGE CAPTURE

Alternatively, the vehicle owner receives a text message to initiate Guided Image Capture

AI ESTIMATE

Estimate created within seconds by artificial intelligence

FINAL ESTIMATE

Estimate sent remotely for desktop approval in real-time

Solution Brief

INVITATION

Vehicle owners are invited via txt message take photos of the vehicle at the FNOL, policy inception or end-of-lease

VEHICLE IDENTIFICATION

VIN is captured via OCR to identify the vehicle. Alternatively, the user can select vehicle make and model.

SELECT AREA

Users are guided to select damage areas and take full view and close-up photos to ensure no damage is missed.

IMAGE CAPTURE

Patented technology overlays a vehicle mask to assist users in taking the best photos.

REPORT

After review, the vehicle owner submits the report and is invited to rate the service.

Guide Image Capture For Consumers

GUIDED IMAGE CAPTURE FOR CONSUMERS

Maximize accuracy in damage detection by guiding users to take the best photos right at FNOL.

Guided Image Capture

  • Simple and intuitive process via text message invitation
  • VIN lookup via OCR (Optical Character Recognition) saves time and reduces manual errors
  • Guided steps helps users to capture the right number of images
  • Patent pending technology generates a ‘vehicle mask’ of the exact vehicle (based on VIN) or body shape
  • Cloud API-based solution with configurable use journeys to reduce rollout times

FOR PROFESSIONALS

Empower non-skilled appraisers to document damage and create estimates on-the-go with mobile technology and Artificial Intelligence.

Mobile Estimating

  • Access and manage claims directly from your smartphone
  • Synchronize new claims in real time with Qapter® Claims
  • Identify the vehicle through VIN OCR
  • Take photos of damaged vehicle using vehicle masks and guided steps
  • Use AI to generate a body repair estimate for quick review and approval

PROFESSIONAL IMAGE CAPTURE

Guided Image Capture for a professional within Qapter Mobile Estimating

PROFESSIONAL IMAGE CAPTURE

Vehicle masks make image capturing easy and esure quality

AI PRE-ESTIMATE

Editable estimate created within seconds by artificial intelligence

FINAL ESTIMATE

Estimate sent remotely for desktop approval

Solution Brief