FNOL & TRIAGE
Make better triage decisions and accelerate claims resolution with Intelligent Triage
Intelligent Triage
Qapter Intelligent Triage uses artificial intelligence to detect probable total losses right at FNOL using just photos and vehicle data
- Image-driven process reduces time spent reporting damage over the phone
- Suggests appropriate next stage – probable total loss, repairable, or inspection required – with a confidence score
- Determines if vehicle can safely be driven or needs a tow truck
- Reduces total loss vehicles sent to the body shop for repair
- Images checked for inconsistencies suggesting potential fraud
- AI that constantly learns from new claims data
Faster
claims resolution
Improved
Superior
Customer Satisfaction
CLAIMS
Create an automated line-by-line body repair estimate for faster review and approval within minutes of a reported claim.
Intelligent Estimating
- Fully automate the photo-to-estimate process for both consumer and professional user journeys
- Enables auto-approval based on pre-defined rules, with the ability to redirect cases for manual review
- Damage localization in photos allows users to “see what the AI sees”
- Full integration with Qapter allows loss adjusters to refine the AI estimate before approval
50% Faster
Estimating Times
Up to 50%
of Claims Auto-Authorised
More Consistency
GUIDED IMAGE CAPTURE
Guided Image Capture for a professional within Qapter Intelligent Mobile Estimating
GUIDED IMAGE CAPTURE
Alternatively send a SMS link to Guided Image Capture for a consumer
AI ESTIMATE
Estimate created within seconds by artificial intelligence
FINAL ESTIMATE
Estimate consumed on desktop for approval in real-time
INVITATION
Vehicle owners are invited via txt message take photos of the vehicle at the FNOL, policy inception, end of lease or rental.
VEHICLE IDENTIFICATION
VIN is captured via OCR to identify the vehicle. Alternatively, the user can select vehicle make and model.
SELECT AREA
Users selects damage areas and take full view and close-up photos to ensure no damage is missed.
IMAGE CAPTURE
Patented technology overlays a vehicle mask to assist users in taking the best photos.
REPORT
After review, users submit the report and customers are invited to rate the service.
GUIDED IMAGE CAPTURE FOR CONSUMERS
Maximize accuracy in damage detection by guiding users to take the best photos right at FNOL.
Guided Image Capture
- Simple and intuitive process via text message invitation
- Fully integrated with Qapter® Claims
- VIN lookup via OCR (Optical Character Recognition) saves time and reduce manual errors
- Guided steps helps users to capture the right number of images
- Patent pending technology generates a ‘vehicle mask’ of the exact vehicle (based on VIN) or body shape
- Cloud API-based solution with configurable use journeys to reduce rollout times
- Up to 85% Successful Responses Rates
Up to 85%
Patented
Fully Integrated
with Qapter
FOR PROFESSIONALS
Empower non-skilled appraisers to document damage and create estimates on-the-go with mobile technology and Artificial Intelligence.
Mobile Estimating
- Access and manage claims directly from your smartphone
- Synchronize new claims in real time with Qapter® Claims
- Identifying the vehicle through VIN OCR
- Take photos of damaged vehicle using vehicle masks and guided steps
- Use AI to generate a body repair estimate for quick review and approval
Estimates
Increase
Productivity
iOS & Android
PROFESSIONAL IMAGE CAPTURE
Guided Image Capture for a professional within Qapter Intelligent Mobile Estimating
PROFESSIONAL IMAGE CAPTURE
Vehicle masks make image capturing easy ensuring quality
AI PRE-ESTIMATE
Editable estimate created within seconds by artificial intelligence in real-time
FINAL ESTIMATE
Estimate sent remotely to desktop for approval in real-time
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